How We Work...


1.1 Items must be in new or excellent condition and clean. We will not accept items that need cleaning or repairs. We reserve the right to return any items to the Consignor that are damaged, stained or altered after the initial check. We will inform the Consignor of such an event and hold the rejected items for 1 week before disposing of the items at our sole discretion.

1.2 Items will be assessed immediately, so please allow time for staff member to sort through items. We will provide a paper receipt for accepted items, followed with an itemised price list via email. We require the Consignor to retain the receipt docket as proof of consignment and to resolve any potential issues with consignment.

1.3 Items are accepted and priced according to brand, demand, condition, and quality. We require authenticity papers for luxury designer items to ensure accurate pricing. We reserve the right to return any items found to be non-authentic to the Consignor.

1.4 The Consignor will be charged $2.00 steaming fee per item if required.


2.1 We offer three different options for consignment, The Consignor will receive a percentage of the net price (excluding GST and handling fee):


Credit option

Unsold items 


Cash or bank transfer 

Returned to Consignor


Cash or bank transfer  

Disposed of or Donated


Store credit 

Returned to Consignor

Items under 45% and 55% consignment options will be returned to the Consignor if unsold. We will notify the Consignor via email and we will hold these items for 2 weeks. Items not collected will be donated or disposed of at our sole discretion.

2.3 Items are listed for 12 to 14 weeks. After 3 to 4 weeks, items are discounted by 25%-50%.

The Consignor will be charged a $5.00 processing fee (per item) for collection of items before the expiry date has lapsed. The Consignor will be responsible for locating the items and requesting a retail assistant to process the return.

2.4 We will pay cash to the Consignor for amounts up to $80.00 and bank transfer for amounts exceeding $80.00.  We require the Consignor to sign for cash outs or bank transfers for security purposes. Bank transfers will be processed Wednesday & Sunday evenings.

2.5 We will list items at our Encore Ponsonby store, but we reserve the right to transport and list items at our Encore Greytown store.


3.1 We ask that the Consignor take sole responsibility to remain in contact with us regarding pricing, sales, payments and returns. We do not notify when items are sold. We will contact the Consignor via email unless requested otherwise.

3.2 We will endeavour to safeguard items, but we will not be liable for any theft or damage. The Consignor accepts all risk of loss or damage of their items.

3.3 Consignors not on the 50% option will be notified by email if they have items to collect and will have strictly 2 weeks to do so before items are donated, disposed of or resold.

3.3 The Consignor will absorb merchant’s fees incurred through Credit Card, Afterpay or Laybuy sales. The Consignor’s account will be automatically debited 2% of the sales price.

3.4 The Consignor acknowledges the terms and conditions of consignment. The consignment agreement is effective from the date of Consignor registration. 

3.5 A Consignor's rights to any uncollected payments expires after 2 years of the date of sale.

Please see in store for the most updated list of brands we don't accept.

Terms & Conditions

This website is operated by Encore Designer Seconds Ltd. Throughout the site, the terms "Encore", “we”, “us” and “our” refer to Encore Designer Seconds Ltd. Encore offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Encore reserves the right to refuse service to anyone for any reason at any time.

Encore is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Encore has made every effort to display as accurately as possible the colors and images of our products that appear at the store.

Encore reserves the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Encore. Encore reserves the right to discontinue any product at any time.  Encore does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Encore reserves the right to refuse any order you place with Encore.  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Encore may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by Encore's Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Encore reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Encore undertakes no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Encore does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

Encore does not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Encore Designer Seconds Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Encore Designer Seconds Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or Encore. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or Encore suspects that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by Encore on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 305 Ponsonby Rd, Ponsonby, Auckland, N, 1011, New Zealand.

You can review the most current version of the Terms of Service at any time at this page.

Encore reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service may be sent to


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