All items should be presented to our stockroom clean and on hangers or folded carefully. Please check for any marks, stains, holes and fading before bringing pieces to us. Shoes must also be clean and in perfect condition. Ask for a copy of our ‘Brands We Do Not Take’ sheet.
All luxury designer items require authenticity papers to be sold as such. Watches must be working.
We offer three different options for consignment, as follows. Please let us know when we are setting up your account which option is your preference:
OPTION A: You will receive 45% of the net price (excluding GST and handling fee). Cash is paid out up to $80. Over $80, we pay by cheque. Any unsold items will be returned to you.
OPTION B: You will receive 50% of the net price (excluding GST and handling fee) on the condition that any items unsold after further reduction will be disposed of at our sole discretion. This may include being donated or resold.
OPTION C: You will receive 55% of the net price (excluding GST and handling fee). The money will remain in your account to purchase items from the store. This option is locked in for an initial 12 month period. Any unsold items will be returned to you.
If you are on either Option A or Option C, any unsold items over $30 will be bagged up and we will contact you to collect. Once you have received our contact, you will have 2 weeks to collect your goods before they are disposed of at our sole discretion.
We will only contact you via email unless requested otherwise. It is therefore important that you check that you receive our email and notify us if you haven’t. It is your responsibility to keep in regular contact regarding your items and to ensure that you collect any unsold items.
Any items that are listed at or discount to $30 or under and do not sell, will be disposed of at our sole discretion.
We list items for approximately 12-14 weeks. All items will initially be sold in our Encore Ponsonby store with a later opportunity for sale in Encore Greytown at our discretion. After 3 weeks items will be reduced by 25-60% in price.
If an item of yours is sold via credit card, Afterpay or Laybuy, your account will be debited the merchant's fee of 3.7%.
Please keep your receipt docket in a safe place as you must produce if there are any issues. All goods are accepted at owner's risk. Please understand that we make every endeavour to safeguard your items, however we cannot be responsible for theft or damage to your items.
We may still reject some items after initially being taken due to unseen marks, tears or unsuitability. We will email you and you have 4 days within which to collect these rejected items before we dispose of them. Steaming will be charged at $2 per item.
If you wish to pick up any item before the expiry date, there is an early return charge of $5.00. We would ask that you find the item in the store and bring to the counter, so that we can take off the security tag and process the return in the system. Any items in our Greytown store can be returned to Ponsonby at your request and will be ready after 10-12 working days.
We look forward to being of service –